FAQ

Can you repair my wheel?

Yes. We are experts in wheel repairs and keep in stock a large inventory of spare parts to allows us to do fast turn-around repairs. Most repairs involve wheel truing, spoke replacement, bearing replacement, and hub servicing.  Some ‘wheels systems’ can be difficult to repair due to the unavailability of replacement parts. If you’re not sure if your wheel can be repaired, bring it to our workshop for a quick assessment.

How much does a set of custom wheels cost?

The cost of a custom wheelset varies massively depending on the choice of components.  Most our our alloy wheelsets start at around $1000 AUD. Custom carbon wheels are typically over $2000.

Do you build eBike wheels?

Yes. We are experts in building and repairing eBike wheels. Check out or blogpost on building eBike wheels. Please note that we don’t build eBike wheels with over-powered hub motors. In Australia it is illegal to ride an electric bicycle on road or bike paths with a stated power output of more than 200w without a pedal assist system, or 250w with a pedal assist system.

I have some hubs and rims. Can you build them up for me?

Sure. We build and rebuild wheels with supplied components all of the time.

Do you offer a warranty?

Yes. There two aspects of warranty; the first is our ‘build warranty’, and the second ‘component warranty’. All of our custom wheels are guaranteed for any issue associated with the build quality. We provide complementary wheel truing and spoke replacement for up to three years from the date of purchase. This warranty does not cover normal wear and tear, crash damage, or damaged caused by corrosion. We will honour any manufacturers warranty against a flaw or defect in a product that we supply. Most component manufacturers have warranties from 1 to 5 years. Our warranty does not cover any component (new or used) that is supplied by a customer.

Do you sell spokes?

No. We are happy to help out with the odd spoke but i we do not retail spokes to the public.

Do you repair carbon wheels?

We repair carbon wheels just like any other wheel, however if there is damage (or suspect damage) to the rim, we refer the rim (or wheel) to a qualified composites expert for an assessment. The cost of an assessment is typically between $160 and  $250.

Do you send wheels in the post?

No. The majority of our customers are based in and around Perth, Western Australia. We don’t send wheels to other parts of Australia, however we will make exceptions for customers in regional Western Australia