FAQ

Do you send wheels in the post?

Sometimes. The majority of our customers are based in and around Perth, Western Australia. For customers within non-metropolitan parts of Western Australia we are happy to send and receive wheels. Using Australia Post this is typically around $40-50 for a single wheel and for $60-80 for a wheelset.

 

Can you repair my wheel?

Yes. We are experts in wheel repairs and keep in stock a large inventory of spare parts to allows us to do fast turn-around repairs. Our most common wheel repairs include wheel truing, spoke replacement, bearing replacement, and hub servicing.

How much does it cost to repair my wheel?

Unfortunately we can’t  provide a simple answer that question. Every wheel repair is different. Please check out our page Wheel Repairs to understand our approach to repairing wheels and guide to pricing.

How much does a set of custom wheels cost?

The cost of a custom wheelset varies massively depending on the choice of components.  Most our our alloy wheelsets start at around $1000 AUD. Custom carbon wheels are typically over $2000.

Do you build eBike wheels?

Yes. We are experts in building and repairing eBike wheels. Check out or blogpost on building eBike wheels. Please note that we don’t build eBike wheels with over-powered hub motors. In Australia it is illegal to ride an electric bicycle on road or bike paths with a stated power output of more than 200w without a pedal assist system, or 250w with a pedal assist system.

I have some hubs and rims. Can you build them up for me?

Sure. We build and rebuild wheels with supplied components all of the time.

Do you offer a warranty?

Yes. There two aspects of warranty; the first is our ‘build warranty’, and the second ‘component warranty’. All of our custom wheels are guaranteed for any issue associated with the build quality. We provide complementary wheel truing and spoke replacement for up to three years from the date of purchase. This warranty does not cover normal wear and tear, crash damage, or damaged caused by corrosion. We will honour any manufacturers warranty against a flaw or defect in a product that we supply. Most component manufacturers have warranties from 1 to 5 years. Our warranty does not cover any component (new or used) that is supplied by a customer.

Do you sell spokes?

No. We are happy to help out with the odd spoke but i we do not retail spokes to the public.

Do you repair carbon wheels?

We repair carbon wheels just like any other wheel, however if there is damage (or suspect damage) to the rim, we refer the rim (or wheel) to a qualified composites expert for an assessment. The cost of an assessment is typically between $160 and  $250.